Contact Us

Your account is the operator's responsibility

Yako runs your account, your deposits and your withdrawals. When something goes wrong with any of those, only their support team can act. We cannot see your balance, unlock a payment or change your login details, and we have no access to their systems. Contact them directly for anything that involves money moving in or out of your account, or access to it.

What our editors can help with

We answer questions about the content of this website. That covers how we test a casino, why a review reads the way it does, and how a particular bonus or game was assessed. We also take corrections seriously. If you spot a rate, a rule or a fact that looks wrong or has gone out of date, tell us and we will check it against the operator's published terms. Where we find an error, we amend the page promptly and note the change.

Questions about your own gameplay belong elsewhere. Whether you need your winnings, want to close your account or are chasing a reply from support, that conversation has to happen with Yako. We cannot forward messages, chase tickets or act as a middleman.

Reporting a problem safely

When you write to us, keep your personal details out of the message. Do not include passwords, card numbers or full account information. We do not need them to verify a fact, and we cannot act on them. If you are disputing a charge or a decision, take that straight to Yako's support channels, where the people handling your case have the tools to investigate.

Play within your limits. If gambling stops feeling like entertainment, stop and use the responsible-gambling tools Yako offers, including self-exclusion. Help is also available from independent organisations that support players in the United Kingdom.

How we handle your message

We read every message that reaches us and reply as soon as we can. The response time depends on how complex the question is and how busy the inbox is on the day. Simple corrections may be acted on quickly; a detailed dispute or a request for a full explanation of our scoring takes longer to answer properly.

We do not pass your details on to Yako or to anyone else. Your enquiry stays with this website unless you ask us to involve a third party, and we never sell or share contact information for marketing.